Step 1: Contact the Company directly
Before escalating the issue, document your attempt to resolve the situation directly with SeaRadar.com:
- Send a formal complaint via email.
- Detail the booking reference and payment information.
- Clearly state your desired resolution.
- Set a reasonable deadline for response.
Important: Keep copies of all communications and payment records.
Step 2: European Consumer Centre (ECC)
The ECC-Net helps resolve cross-border disputes within the EU:
- Visit your country's ECC website (here you can find the list of branches).
- Submit a detailed complaint with all evidence. The more accurate and detailed your complaint is, the better chance you have to get your money back.
- Follow their guidance for next steps.
Step 3: Lithuanian Consumer Protection
As SeaRadar.com operates from Lithuania, contact their authorities. Some useful links:
- State Consumer Rights Protection Authority
- Seems like they are not accepting complaints in English. So you might need to find a translator.
- If you have experience with Lithuanian authorities, please share your experience with us.
Step 4: Online Dispute Resolution (ODR)
If you have experience with ODR, please share your experience with us.
EU ODR Platform →Remember!
- Document everything - save all communications and receipts.
- Be persistent but professional in your communications.
- Follow up regularly on your complaints.
- Consider reporting to multiple authorities.
- Share your experience to help others avoid similar situations.